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Privacy Policy

Last updated: August 20, 2026

UseGlic ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI agent command center platform, website, and related services (collectively, the "Service").

By accessing or using our Service, you agree to be bound by this Privacy Policy. If you do not agree, please do not use our Service.

1. Information We Collect

A. Account Information

  • Identity Data: Your name, email address, company name, and job title when you register.
  • Billing Data: Payment details collected by our third-party payment processors (Stripe). We do not store complete credit card numbers.
  • Authentication Data: If you sign up via SSO (Google, GitHub, Microsoft), we receive your basic profile information from that provider.

B. Agent and Platform Data

  • Agent Configuration: Agent profiles, connector configurations, and deployment settings you create.
  • Connector Credentials: Encrypted credentials stored via AWS SSM Parameter Store. We never see raw secret values.
  • Usage Data: Agent activity logs, approval workflows, and runtime telemetry within your organization.

C. Technical and Usage Data

  • Device Info: IP address, browser type, operating system, and device identifiers.
  • Usage Logs: How you interact with the dashboard, feature usage patterns, and session duration.
  • Cookies: Session cookies for authentication and analytics cookies to understand site usage.

2. How We Use Your Information

  • Service Provision: To operate, maintain, and deliver the UseGlic platform.
  • Agent Orchestration: To process agent requests, manage approvals, and deploy agent runtimes.
  • Security: To detect fraud, abuse, and security incidents.
  • Communication: To send service-related updates, security alerts, and product announcements.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.
  • Improvement: To improve our platform, features, and user experience.

3. Data Storage and Security

  • Your data is hosted on AWS infrastructure in regions selected during deployment.
  • Data is encrypted at rest (AES-256) and in transit (TLS 1.2+).
  • Secrets are stored using AWS SSM Parameter Store with KMS encryption.
  • We follow SOC 2-aligned security practices including role-based access control and audit logging.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share information only in these cases:

  • Service Providers: Third parties who help us operate the platform (AWS, Stripe, Cloudflare).
  • Legal Requirements: When required by law, court order, or government request.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets (you will be notified).
  • With Your Consent: When you explicitly authorize sharing.

5. Data Retention

  • Account Data: Retained while your account is active. Deleted within 30 days of account closure.
  • Agent Data: Retained as needed for platform operation. Deleted upon account closure.
  • Billing Records: Retained for 7 years as required by tax laws.
  • Audit Logs: Retained for security and compliance purposes per your organization's configuration.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request updates to inaccurate or incomplete data.
  • Deletion: Request deletion of your account and personal data, subject to legal retention requirements.
  • Portability: Receive your data in a structured, machine-readable format.
  • Objection: Object to processing based on legitimate interests.

To exercise these rights, email us at [email protected]. We will respond within 30 days.

7. GDPR (European Users)

If you are in the European Economic Area (EEA) or UK, additional rights apply under GDPR:

  • We process data based on contract performance, legitimate interests, consent, and legal obligations.
  • You may lodge a complaint with your local data protection authority or with the Irish Data Protection Commission (DPC).
  • International transfers are protected by Standard Contractual Clauses (SCCs).
  • For GDPR-related inquiries, contact our EU representative at [email protected].

8. Cookies

We use cookies for:

  • Essential Cookies: Required for login and security.
  • Analytics Cookies: Help us understand site usage (opt-out available).

9. Children's Privacy

Our Service is not intended for individuals under 16. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this policy periodically. Material changes will be communicated via email or dashboard notice.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • USEGLIC'S TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THIS PRIVACY POLICY SHALL NOT EXCEED ONE HUNDRED US DOLLARS ($100.00).
  • IN NO EVENT SHALL USEGLIC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO PRIVACY CLAIMS.

12. Governing Law and Jurisdiction

  • This Privacy Policy is governed by the laws of India.
  • All complaints and disputes must be filed exclusively in the courts of Delhi, India (for users outside EEA/UK) or Dublin, Ireland (for users in EEA/UK).
  • You agree to waive any right to file complaints in any other jurisdiction.
  • You agree to waive any right to participate in class action lawsuits against UseGlic.

13. Contact Us

For questions about this Privacy Policy, contact us at:

Email: [email protected]
Website: https://useglic.com