Privacy Policy

Last updated: November 1, 2026

UseGlic ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Command Centre for AI teammates, website, and related services (collectively, the "Service").

This page describes current, general data-handling practices. It is not a data-processing agreement or a customer-specific data-flow schedule. Confirm the contracting entity, processing roles, subprocessors, retention and transfer safeguards in your customer documents before sending sensitive or regulated data.

1. Information We Collect

A. Account Information

Identity Data: Your name, email address, and organisation name when you create or join a workspace.
Billing information may be processed by the payment services configured for your account. The relevant service and data fields depend on the deployment and customer agreement.
Authentication information used to create and secure your account and sign-in session.

B. Agent and Platform Data

Agent Configuration: Agent profiles, connector configurations, and deployment settings you create.
Connector credentials are stored separately from application source and supplied to agent runtimes through references rather than raw values in deployment configuration.
Usage Data: Agent activity logs, approval workflows, and runtime telemetry within your organisation.

C. Technical and Usage Data

Technical information may include IP address, browser type, operating system and service diagnostic data needed to operate and secure the Service.
Usage information may include interactions with the dashboard, feature use and available activity records.
The Command Centre uses essential session cookies for login and security. The marketing website does not currently use advertising or analytics cookies.

D. Business Outreach

USE GLIC TECHNOLOGIES LIMITED uses professionals' names, work email addresses, roles and employers to send business messages relevant to their work, relying on our legitimate interest in promoting our services. Contact details are obtained indirectly through business contact providers, currently Instantly and previously Hunter. We also retain records of messages, replies and opt-out requests. We use service providers to source, verify and deliver outreach.

We remove contact details from our outreach lists within 12 months of our last message. You can object to outreach at any time by replying "no thanks" or contacting hello@useglic.com. When someone objects, we stop contacting them and keep a minimal suppression record for as long as needed to honour that objection. Correspondence is retained separately under this policy's general retention provisions. The rights and complaint routes described elsewhere in this policy also apply to outreach data.

2. How We Use Your Information

Service Provision: To operate, maintain, and deliver the UseGlic platform.
Agent Orchestration: To process agent requests, manage approvals, and deploy agent runtimes.
Security: To detect fraud, abuse, and security incidents.
Communication: To send service, security and account messages, and to respond to enquiries.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Improvement: To maintain and improve the Service using operational information, subject to the applicable configuration and customer documents.

3. Data Storage and Security

UseGlic operates its workspace in the EU region by default. You can set your organisation's data region in workspace settings. Where model inference and connected services process data depends on the regions and settings selected for your workspace, and some model routing can cross regions.
We use access controls and security measures appropriate to the Service. Available controls and activity records depend on the product feature and workspace configuration.
UseGlic does not currently hold a SOC 2 or ISO 27001 certification.

4. Data Sharing and Disclosure

We do not sell your personal data. Information may be shared with the following parties as needed to provide the Service or meet legal obligations:

Service providers: Providers that host or support parts of the Service, including cloud infrastructure, payment processing and website delivery. The provider list and purposes applicable to your workspace should be confirmed in its customer documents. The current list is published on our subprocessors page.
Model services: Prompts and outputs are processed by the model services configured for the workspace and environment. Providers, locations and applicable terms depend on that configuration. Ask us to confirm the data path for a specific deployment before connecting data.
Connected services: If you direct an AI teammate to send data to a service you connect, that service handles the data under its own terms and privacy practices.
Legal Requirements: When required by law, court order, or government request.
Business transfers: As part of a proposed or completed business reorganisation, subject to applicable law.
With Your Consent: When you explicitly authorise sharing.

5. Data Retention

Account and agent data: Retained as needed to provide and secure the Service, administer the workspace, meet legal obligations, and resolve disputes. Retention and deletion options depend on the data type and service configuration.
Backups and security records may remain for a period after active workspace data is changed or removed. Retention and deletion capabilities vary by data type and service; ask us for the current details applicable to your workspace.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

Access: Request a copy of the personal data we hold about you.
Correction: Request updates to inaccurate or incomplete data.
Deletion: Request deletion of your account and personal data, subject to legal retention requirements.
Portability: Receive your data in a structured, machine-readable format.
Restriction: Ask us to restrict processing in circumstances where applicable law provides this right.
Objection: Object to processing based on legitimate interests.
Consent: Where processing relies on your consent, withdraw it without affecting processing that took place before withdrawal.

To make a privacy request or ask which rights apply, email privacy@useglic.com. We will handle requests under the timelines and requirements that apply to your request and location.

7. GDPR (European Users)

If you are in the European Economic Area (EEA) or UK, additional rights apply under GDPR:

The legal basis for processing depends on the purpose and the relationship with the relevant individual and organisation.
You may have the right to complain to the data protection authority responsible for your location.
Where international-transfer rules apply, the relevant transfer mechanism and safeguards should be identified in the applicable customer documents. These may include Standard Contractual Clauses where appropriate.
For privacy inquiries, contact privacy@useglic.com.

8. Cookies

The Command Centre uses essential session cookies for login and security. The marketing website does not use advertising or analytics cookies, so it does not display an optional-cookie consent prompt.

Essential Cookies: Required for login and security.

We do not currently set advertising or analytics cookies on our website. If we introduce non-essential cookies, we will update this Policy and obtain consent where required.

9. Children's Privacy

The Service is intended for business use and is not directed to children. Please contact us if you believe a child has provided personal data through the Service.

10. Changes to This Policy

We may update this policy periodically. Material changes will be communicated via email or dashboard notice.

11. Contact Us

For questions about this Privacy Policy, contact us at:

USE GLIC TECHNOLOGIES LIMITED ("UseGlic")
Email: hello@useglic.com
Website: https://useglic.com